Terms & Conditions

1. Parties and scope

These Terms & Conditions (the “Terms”) form a binding contract between you and:

In these Terms, “we”, “us” and “our” mean Pila Studio UG (haftungsbeschränkt). “You” means the person or entity entering into this contract.

These Terms apply exclusively. Any general terms of your own do not apply and are hereby expressly rejected, even where we perform the contract without objecting to them, unless we have agreed to their application in writing.

Separate or supplementary terms apply to particular features and, in case of conflict, prevail over these Terms for that feature: the Farm Shop Seller Terms and the Privacy Policy.

2. Definitions

• “Services” — the Livestock Manager mobile applications, the web application, our website, and all associated features, content and support.
• “Consumer” — a natural person entering into this contract for purposes predominantly outside their trade, business or profession (§ 13 BGB).
• “Business user” — a natural or legal person acting in the exercise of their trade, business or profession (§ 14 BGB), which will be the case for most commercial farming operations.
• “Your Content” — all data, records, text, images, documents and other material you upload to or create within the Services.
• “Paid Plan” — any subscription tier requiring payment, as offered from time to time.

3. Registration and conclusion of contract

1. The presentation of the Services does not constitute a binding offer. By completing registration you make an offer to conclude a contract; the contract is concluded when we activate your account or confirm registration.
2. You must be at least 16 years old and have full legal capacity. If you register on behalf of a company or other organisation, you warrant that you are authorised to bind it, and “you” refers to that entity as well as to you personally.
3. You must provide accurate and complete registration details and keep them up to date. One person may hold one account; accounts may not be shared, sold or transferred without our consent.
4. You are responsible for keeping your credentials confidential and for all activity under your account. Notify us without undue delay at hello@livestockfarm.co if you suspect unauthorised access.
5. The text of the contract is not stored by us in a form separately accessible to you. These Terms can be retrieved and saved from this page at any time. The contract language is English.

4. The Services and plans

1. We provide software for recording, organising and analysing livestock farming operations, including flock and animal records, breeding, health and medical records, feed and inventory, financial records, tasks and reporting, together with optional community and farm shop features.
2. We provide a free tier and one or more Paid Plans. The features included in each are those described on our pricing page or in the app at the time of purchase. The free tier may display advertisements.
3. We owe the provision of the Services in their respective current form. We do not owe any particular commercial outcome, yield, breeding success, financial result or regulatory compliance on your part.
4. Some features depend on an internet connection and on third-party services. Where a third-party service is discontinued or changed by its provider, the corresponding feature may be modified or withdrawn in accordance with section 14.
5. You are responsible for your own device, operating system, internet connection and any data charges, including roaming charges, incurred in using the Services.

5. Fees, billing and payment

1. Prices for Paid Plans are those displayed at the time of purchase and are stated inclusive of statutory value added tax where the purchase is made by a consumer.
2. In-app purchases. Where you subscribe through the Apple App Store or Google Play, the purchase contract for that subscription is concluded with Apple or Google as seller of record. Their terms govern payment, billing, renewal and refunds, and cancellation and refund requests must be made through the respective store. We receive confirmation of your entitlement but do not process your payment.
3. Direct purchases. Where you purchase directly from us through our website, payment is processed by our payment service providers (Stripe or Paystack). Payment is due upon conclusion of the contract. We never receive or store your full card number.
4. Subscription fees are charged in advance for the selected billing period and are, subject to your statutory rights, not refundable on a pro rata basis for a period already begun.
5. We may change prices for future billing periods. We will notify you of a price change at least 30 days before it takes effect. If you do not accept it you may cancel with effect from the end of the current billing period; if you do not cancel, the new price applies from the next renewal.
6. If a payment fails or is charged back, we may, after reminding you and allowing a reasonable period to remedy, suspend access to Paid Plan features until payment is made. Your statutory rights and our right to claim default interest under § 288 BGB remain unaffected.
7. You may set off only against claims that are undisputed or have been finally determined by a court. You may exercise a right of retention only in respect of claims arising from the same contractual relationship. This restriction does not apply to consumers to the extent it would be invalid.

6. Right of withdrawal for consumers

Model withdrawal form

Early expiry of the right of withdrawal

Where the contract is for the supply of digital content or digital services not supplied on a tangible medium, your right of withdrawal expires before the end of the 14-day period if we have begun performance and you have expressly consented to us beginning performance before the withdrawal period expires and acknowledged that you thereby lose your right of withdrawal (§ 356 (5) BGB). We obtain this consent and acknowledgement at checkout; if you do not give it, access begins after the withdrawal period ends.

For subscriptions purchased through the Apple App Store or Google Play, withdrawal and refunds are handled by that store under its own terms.

7. Term, renewal and cancellation

1. The free tier runs for an indefinite period and may be terminated by either party at any time without notice.
2. Paid Plans run for the billing period selected (monthly or yearly) and renew automatically for successive periods of the same length unless cancelled before the end of the current period.
3. Where a consumer contract concluded with us has an initial term of more than one year, it may be terminated at any time after the first year with one month’s notice, in accordance with § 309 no. 9 BGB.
4. You may cancel a Paid Plan purchased through an app store at any time in your Apple or Google account settings. You may cancel a Paid Plan purchased directly from us at any time in your account settings or by sending an unambiguous cancellation notice to hello@livestockfarm.co. Cancellation takes effect at the end of the current billing period; you retain access until then.
5. The right of both parties to terminate for cause without notice (§ 314 BGB) remains unaffected. Good cause for us includes a serious or repeated breach of section 8 or section 10.
6. On termination, your access to Paid Plan features ends. You may export Your Content using the export features at any time before termination, and for 30 days afterwards on request. Thereafter we delete or anonymise it in accordance with the retention periods set out in our Privacy Policy.

8. Your obligations and acceptable use

You agree not to:

• use the Services in breach of applicable law, or for any unlawful, fraudulent or deceptive purpose;
• reverse engineer, decompile or disassemble the Services, or attempt to derive their source code, except to the extent such acts cannot be excluded under §§ 69d, 69e UrhG;
• copy, modify, translate, adapt or create derivative works of the Services or our trade marks, beyond what statutory law permits;
• resell, sublicense, rent, lease or otherwise make the Services available to third parties outside your own farm team, except as expressly permitted;
• circumvent or attempt to circumvent access controls, subscription entitlements, usage limits, rate limits or security measures;
• use automated means to access, scrape or extract data from the Services beyond the documented interfaces we provide, or place an unreasonable load on our infrastructure;
• upload malware, or any code intended to interrupt, damage or gain unauthorised access to any system or data;
• impersonate any person or entity, or misrepresent your affiliation with any person or entity; or
• use the Services in a jurisdiction where doing so would breach export controls or sanctions to which we are subject.

You are further responsible for maintaining independent backups of business-critical records, for the security of your device, and for the consequences of running the app on a jailbroken or rooted device.

9. Your content and the licence you grant us

1. Your Content remains yours. We claim no ownership in it.
2. You grant us a non-exclusive, worldwide, royalty-free licence to host, store, reproduce, transmit, adapt in a purely technical sense (such as reformatting or resizing) and display Your Content, solely to the extent necessary to operate and provide the Services to you and to those you share it with. This licence ends when you delete the content or your account, save for backups pending deletion in the ordinary course and for content we must retain by law.
3. Where you publish content to a public area — a community post, a comment, or a public farm shop listing — you additionally grant us a licence to make it publicly available through the Services for as long as you keep it published.
4. You warrant that you hold all rights necessary to grant these licences and that Your Content does not infringe the rights of third parties.
5. We do not use Your Content to train artificial intelligence models, and we contractually require our AI provider not to do so either.

10. Community content and moderation

The Services include community features. We operate a zero-tolerance policy for objectionable content and abusive behaviour. You must not post, upload or transmit content that:

• is unlawful, threatening, abusive, harassing, defamatory, obscene or otherwise objectionable;
• is sexually explicit, or depicts nudity or pornography;
• promotes violence, discrimination, racism, hatred or harm against any person or group;
• depicts or promotes cruelty to animals, or unlawful treatment of animals;
• infringes any copyright, trade mark, trade secret, patent or other proprietary right;
• constitutes unauthorised advertising, spam or promotional material;
• impersonates any person or misrepresents your affiliation; or
• contains malware or harmful code.

Consequences of a violation

Where we identify a violation, we may — proportionately to its seriousness — remove or restrict the content, issue a warning, temporarily suspend the account, terminate the account permanently, or report the matter to law enforcement where we are required to or where there is a threat to life or safety.

We aim to review reported content within 24 hours of receiving a report. Every user can report objectionable content or abusive behaviour using the “Report” function in the app, or via the mechanism described in section 11.

We are not obliged to monitor content proactively (Art. 8 Regulation (EU) 2022/2065; § 7 (2) TMG). Carrying out voluntary own-initiative investigations does not, of itself, deprive us of the liability exemptions available to us.

11. Reporting illegal content and complaints (Digital Services Act)

This section implements Regulation (EU) 2022/2065 (the Digital Services Act).

Notice and action (Art. 16 DSA)

Any person may notify us of content on the Services they consider illegal, by writing to hello@livestockfarm.co or using the in-app “Report” function. To allow us to act, a notice should contain:

1. a sufficiently substantiated explanation of why the content is illegal;
2. the exact electronic location of the content, such as a URL or the post identifier;
3. your name and email address, except where the notice concerns offences under Articles 3 to 7 of Directive 2011/93/EU; and
4. a statement confirming your good-faith belief that the information in the notice is accurate and complete.

We will confirm receipt without undue delay, process notices in a timely, diligent, non-arbitrary and objective manner, and inform you of our decision and of the redress options available.

Statement of reasons (Art. 17 DSA)

Where we remove content, restrict its visibility, suspend or terminate an account, or suspend monetary payments, we will give the affected user a clear and specific statement of reasons, setting out the restriction imposed, the facts and grounds relied on, whether automated means were used, the contractual or legal ground relied on, and the redress available.

Internal complaint-handling (Art. 20 DSA)

For six months after a decision, you may lodge a free complaint against it by writing to hello@livestockfarm.co. We will review the complaint under the supervision of appropriately qualified staff — not solely by automated means — reverse the decision without undue delay where it was wrong, and inform you of the outcome and of your right to select an out-of-court dispute settlement body certified under Article 21 DSA, and to seek redress before the courts.

Measures against misuse (Art. 23 DSA)

After issuing a prior warning, we will suspend for a reasonable period users who frequently provide manifestly illegal content, and the processing of notices and complaints from persons who frequently submit manifestly unfounded ones.

Point of contact

Our single point of contact for authorities and for recipients of the service under Articles 11 and 12 DSA is hello@livestockfarm.co. Communications may be in English or German.

12. Farm Shop, orders and marketplace features

1. The Farm Shop features let you list products, receive orders and issue invoices. We are not a party to any contract between you and your customers. We provide the software only. We are not the seller, the merchant of record, the shipper, or an agent of either party.
2. You alone are responsible for the accuracy of your listings, your prices, your own terms and privacy notice, the fulfilment of orders, product safety and labelling, food and animal-health law, hygiene requirements, weights and measures, invoicing, and all taxes.
3. You alone are responsible for compliance with consumer protection law in your dealings with your own customers, including their statutory withdrawal and warranty rights.
4. Further terms are set out in the Farm Shop Seller Terms, which prevail over this section in case of conflict.
5. We may remove a listing or disable shop features where we have reasonable grounds to believe they are being used unlawfully, in breach of these Terms, or in a way that exposes us or other users to liability.

13. Intellectual property

1. The Services, including all software, source code, design, databases, text, graphics, logos and trade marks, are owned by us or our licensors and are protected by copyright, trade mark and other intellectual property law.
2. Subject to your compliance with these Terms, we grant you a simple (non-exclusive), non-transferable, non-sublicensable, revocable right, limited to the term of this contract, to use the Services for your own internal farming and business purposes.
3. No rights are granted beyond those expressly stated. All rights not expressly granted are reserved.
4. You may not remove, obscure or alter any proprietary notice.
5. If you send us feedback, suggestions or feature ideas, you grant us an unrestricted, irrevocable, royalty-free right to use them without obligation or compensation to you. You are never obliged to send us feedback.

14. Availability, maintenance and changes

1. We aim for high availability but do not guarantee uninterrupted availability. We do not owe a specific service level unless separately agreed in writing.
2. We may temporarily restrict the Services for maintenance, security or capacity reasons. We will schedule planned maintenance outside peak hours where reasonably possible and give advance notice where appropriate.
3. We may modify, add to or discontinue features where there is a valid reason — in particular technical necessity, security, a change in the law, a change by a third-party provider, or adaptation to the state of the art — provided the change is reasonable for you taking account of our interests and does not materially impair the core functions you contracted for.
4. Where a change materially and adversely affects a Paid Plan you have purchased, we will notify you at least 30 days in advance and you may terminate with effect from the date the change takes effect, with a pro rata refund of prepaid fees for the unused remainder.
5. We are not liable for unavailability caused by force majeure or by circumstances outside our reasonable control, including failures of upstream providers, internet or telecommunications outages, cyber attacks, natural events, or acts of public authority.

15. No professional advice and assumption of risk

1. You remain solely responsible for every decision concerning the care, management, breeding, medication, treatment, welfare, slaughter and sale of your animals, and for the financial and regulatory affairs of your operation.
2. You must verify any information, calculation or recommendation produced by the Services before acting on it, and consult a qualified veterinarian, agricultural adviser, accountant or lawyer as appropriate.
3. Farming and animal husbandry involve inherent risks — including disease, injury, mortality, crop and yield failure, market movement and regulatory change — which exist independently of the Services and which we neither control nor assume.
4. The Services do not replace any record, register or notification required by law. Compliance with animal-health, traceability, veterinary-medicines, food-safety and tax obligations remains your responsibility.

16. Warranty

1. The statutory provisions on liability for defects apply, subject to the following.
2. The Services are provided in their respective current version. An insignificant reduction in suitability does not constitute a defect. Defects which arise from your hardware or software environment, from modifications you make, from use contrary to these Terms, or from faults in third-party services outside our control, are not defects for which we are responsible.
3. Consumers. The statutory warranty for digital products under §§ 327 ff. BGB applies in full and is not limited by these Terms. Where we owe continuous provision, we are responsible for the Services conforming to the contract for the duration of the contract.
4. Business users. The limitation period for claims based on defects is one year from the statutory commencement date. This does not apply to claims for damages, which are governed by section 17, nor to defects fraudulently concealed, nor where a longer statutory period is mandatory.
5. We give no guarantee of quality or durability (Garantie) unless expressly designated as such in writing.

17. Limitation of liability

Our liability is governed exclusively by this section and by the mandatory provisions of statutory law.

1. Unlimited liability. We are liable without limitation:
   • for damages arising from injury to life, body or health caused by a breach of duty by us, our legal representatives or our vicarious agents;
   • for intent (Vorsatz) and gross negligence (grobe Fahrlässigkeit);
   • for fraudulently concealed defects and for the breach of any guarantee we have expressly assumed;
   • under the German Product Liability Act (Produkthaftungsgesetz); and
   • to the extent we have assumed a procurement risk, and in any other case where statutory law imposes mandatory liability.
2. Slight negligence. In cases of slight negligence (einfache Fahrlässigkeit) we are liable only for the breach of a material contractual obligation — an obligation whose fulfilment is essential to the proper performance of the contract, on whose observance you may regularly rely, and whose breach jeopardises the achievement of the purpose of the contract (a Kardinalpflicht). In that case our liability is limited to the damage typically foreseeable at the time the contract was concluded.
3. Amount. Liability under paragraph 2 is limited, per calendar year, to the greater of (a) the fees you paid to us in the twelve months preceding the event giving rise to liability and (b) EUR 500.
4. Exclusion. Any liability in cases of slight negligence beyond paragraph 2 is excluded. In particular, and subject always to paragraph 1, we are not liable in cases of slight negligence for loss of profit, loss of production, business interruption, loss of anticipated savings, or purely indirect or consequential loss.
5. Loss of data. Our liability for loss of data is limited to the typical cost of recovery that would have arisen had you made regular and appropriate backups of your data. You are responsible for making such backups; the Services provide export functions for this purpose.
6. Outcomes in your operation. Subject always to paragraph 1, we accept no liability for losses which materialise in your farming operation and whose immediate cause lies outside the software itself — including loss, illness, injury or mortality of animals; unsuccessful breeding; veterinary or treatment costs; feed or medication decisions; regulatory penalties; and commercial decisions taken in reliance on reports, analytics, alerts or AI-generated suggestions. This reflects section 15: such outcomes depend on husbandry decisions and natural events that the Services neither make nor control.
7. Third-party services. We are not liable for the content, availability or conduct of third-party services, integrations or linked websites, save where we are at fault in selecting them.
8. Personal scope. The above limitations and exclusions apply equally in favour of our legal representatives, employees, staff, agents and vicarious agents, and apply to all claims regardless of legal basis, including tort.
9. Burden of proof. The above provisions do not involve any change in the burden of proof to your disadvantage.
10. Free tier. Where the Services are provided free of charge, we are liable only for intent and gross negligence, and for the matters listed in paragraph 1.

Nothing in this section limits or excludes any liability that cannot lawfully be limited or excluded, in particular under §§ 305 ff. BGB for consumers.

18. Indemnification

1. You will indemnify us and hold us harmless against all third-party claims — including reasonable costs of legal defence at the statutory rates — asserted against us on account of a culpable breach by you of these Terms or of applicable law, in particular arising from Your Content, your community posts, your use of the Farm Shop features, or your infringement of third-party rights.
2. We will notify you without undue delay of any such claim, give you the opportunity to participate in the defence, and take no action which would prejudice your position without your consent, such consent not to be unreasonably withheld.
3. This indemnity does not apply to the extent the claim is attributable to our own fault, and does not apply to consumers to the extent it would be inadmissible under §§ 307 ff. BGB.

19. Data protection and data processing terms

1. How we handle personal data for our own purposes is described in our Privacy Policy.
2. Where you enter personal data about third parties — your customers, suppliers, employees or farm team — you are the controller and we process that data as your processor. This paragraph and paragraphs 3 to 8 constitute a data processing agreement under Article 28(3) GDPR.
3. Subject matter and scope. We process such data only to provide the Services, for the duration of the contract. The categories of data and data subjects are those you choose to enter.
4. Instructions. We process the data only on your documented instructions, which are given through your use of the Services and these Terms, unless required to do otherwise by Union or Member State law, in which case we will inform you unless that law prohibits it. We will inform you if we consider an instruction infringes data protection law.
5. Confidentiality and security. Persons authorised to process the data are bound by confidentiality. We implement the technical and organisational measures required by Article 32 GDPR, as described in section 12 of our Privacy Policy.
6. Sub-processors. You grant general authorisation for the engagement of the sub-processors listed in our Privacy Policy. We will inform you of intended additions or replacements on request or by updating that list, and you may object on reasonable data protection grounds; if we cannot accommodate the objection, you may terminate the affected part of the contract.
7. Assistance. Taking account of the nature of the processing, we will assist you by appropriate technical and organisational measures in responding to data subject requests, and will assist you with Articles 32 to 36 GDPR, taking into account the information available to us. We will notify you without undue delay of any personal data breach affecting your data.
8. Deletion and audit. On termination we delete or return the data in accordance with the retention periods in our Privacy Policy, save where storage is required by law. We make available the information necessary to demonstrate compliance with Article 28 GDPR and allow for and contribute to audits, which may be satisfied by documentation and, where reasonable, an inspection agreed in advance and at your cost.
9. If you require a separately executed data processing agreement, contact hello@livestockfarm.co.

20. Suspension and termination by us

1. We may suspend or restrict access, in whole or in part, where there is a concrete indication of a serious breach of these Terms, of unlawful use, of a threat to the security or integrity of the Services, or where we are required to do so by law.
2. We will act proportionately, give notice and an opportunity to remedy where doing so is reasonable and does not defeat the purpose of the measure, and lift the measure once its grounds no longer apply.
3. Where a measure concerns content or an account within the meaning of the DSA, we will provide a statement of reasons and the complaint options set out in section 11.
4. Where we terminate a Paid Plan for cause attributable to you, fees already paid for the current period are not refunded, without prejudice to your right to prove that no or lesser damage was incurred.

21. Changes to these Terms

1. We may amend these Terms where there is a valid reason — in particular a change in the law or case law, a decision of a court or authority, a change in our Services or in market conditions, or the closing of a gap that has become apparent — provided the amendment is reasonable for you taking account of our interests.
2. We will notify you of the proposed amendment in text form at least 30 days before it is to take effect, setting out the changes and drawing your attention to your right to object and to the consequence of not objecting.
3. The amendment is deemed accepted if you do not object in text form before the proposed effective date. If you object, the contract continues on the previous terms; each party may then terminate the contract with effect from the end of the current billing period.
4. Amendments affecting the main subject matter of the contract or the price require your express agreement; paragraph 3 does not apply to them.

22. Governing law, jurisdiction and disputes

1. These Terms and the contractual relationship are governed by the law of the Federal Republic of Germany, excluding the United Nations Convention on Contracts for the International Sale of Goods.
2. Consumers. If you are a consumer with habitual residence in another country, this choice of law does not deprive you of the protection of mandatory provisions of the law of that country which cannot be derogated from by agreement (Art. 6(2) Rome I). You may bring proceedings in the courts of your country of residence, and we will only bring proceedings against you there.
3. Business users. Where you are a merchant, a legal person under public law or a special fund under public law, or have no general place of jurisdiction in Germany, the exclusive place of jurisdiction for all disputes arising from or in connection with this contract is Berlin, Germany. We remain entitled to sue at your general place of jurisdiction.
4. Pila Studio is neither obliged nor willing to participate in dispute resolution proceedings before a consumer arbitration board within the meaning of § 36 VSBG. The European Commission’s Online Dispute Resolution platform ceased operation on 20 July 2025.
5. We ask you to contact us first at hello@livestockfarm.co so that we can try to resolve the matter directly. This is a request and not a precondition to any legal remedy.

23. Final provisions

1. Written form. Text form (§ 126b BGB), including email, is sufficient for notices under this contract unless otherwise stated.
2. Assignment. You may not assign rights or obligations under this contract without our prior written consent, which will not be unreasonably withheld. We may assign this contract to an affiliate or in connection with a merger, acquisition or sale of assets, provided your rights are not thereby impaired.
3. Severability. Should any provision of these Terms be or become invalid or unenforceable in whole or in part, the validity of the remaining provisions is unaffected. The statutory provisions apply in place of the invalid or unenforceable provision.
4. No waiver. A failure or delay in enforcing any provision does not constitute a waiver of it.
5. Third parties. This contract confers no rights on third parties, except as expressly provided in section 17 paragraph 8.
6. Language. These Terms are published in English, which is the authoritative and contractually binding version. Any translation is for convenience only and, in the event of a discrepancy, the English text prevails, save where mandatory law provides otherwise.
7. Entire agreement. These Terms, together with the documents referred to in section 1, constitute the entire agreement between the parties in respect of their subject matter.

Contact

Questions about these Terms: hello@livestockfarm.co · General support: hello@livestockfarm.co · Full provider details: Legal Notice.

Third-party services used by the Services operate under their own terms, including Google Play Services, AdMob, Apple Media Services, Stripe and RevenueCat. A complete list of the providers who process data on our behalf is in section 6 of our Privacy Policy.